​Claimant Rights and Responsibilities


  • You have a right to having your personal information kept private and secure in accordance with federal and state law and regulation. Please see ​our Privacy Policies for additional information.
  • You have a right to receive services without regard to race, creed, national origin, sex, age, disability diagnosis or religious affiliation.
  • You have a right to access your medical records.
  • You have a right to receive timely information and explanations about coverage decisions.
  • You have a right to appeal coverage decisions with your payer and/or health plan.


  • Provide accurate and complete account and medical information.
  • Report any change in your condition.
  • Follow medical advice and work collaboratively with providers and your insurer/payor to carry out the agreed-upon treatment plan.
  • Be knowledgeable about your drug therapy.
  • Report any suspected wrongdoing or fraud to Optum.

Complaints/Issues/Service comments

We appreciate all types of feedback. You may detail compliments, questions or issues to Optum by visiting the “Contact ​us” section of the website or via U.S. mail, phone or fax using the information below. An associate will provide you with a response.

250 Progressive Way
Westerville, OH 43082
Phone: 800.777.3574
Fax: 614.923.7650